4999b Privacy Policy

1. Introduction

4999b Entertainment Ltd. is committed to protecting the privacy and personal data of every player who accesses the 4999b platform in Bangladesh. This Policy sets out in clear, plain English how we collect, use, store, share, and safeguard personal information in the course of providing our online casino and sports betting services.

This Policy applies to all personal data processed by 4999b, regardless of the medium through which it was collected — including account registration, deposits and withdrawals via bKash, Nagad, Rocket, and other BDT payment methods, gameplay activity, customer support interactions, and marketing communications.

We encourage you to read this Policy in full alongside the 4999b Terms & Conditions. If you have any questions about how 4999b handles your personal data, please contact our support team at [email protected] before continuing to use the platform.

2. Data We Collect

4999b collects personal data in several ways: directly from you when you register, deposit, play, or contact support; automatically through your use of the platform; and, in limited circumstances, from third-party identity and payment verification providers. The categories of personal data we collect include:

Category	Examples	Collection Method
Identity Data	Full name, date of birth, National ID or passport number	Registration & KYC verification
Contact Data	Residential address (Bangladesh), mobile number, email address	Registration form
Financial Data	bKash / Nagad / Rocket account number, transaction history, deposit and withdrawal amounts in BDT	Payment processing
Account Data	Username, encrypted password, account balance, bonus history, betting records	Account activity
Technical Data	IP address, device type, operating system, browser type, session duration	Automatic — platform logs
Usage Data	Pages visited, games played, bet types, login timestamps, click-stream data	Automatic — analytics
Communications Data	Live chat transcripts, support emails, complaint records	Customer support interactions
Marketing Preferences	Opt-in or opt-out status for promotional communications	Account settings

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where explicitly required for responsible gaming assessments (e.g., self-exclusion records) and only with your explicit consent.

3. How We Use Your Data

4999b uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your 4999b account, processing deposits and withdrawals in BDT, and verifying your identity in accordance with our KYC obligations.
• Service delivery: Enabling you to place bets on cricket, BPL, IPL, T20 World Cup, and other sports markets, and to play casino games including slots, live casino, crash games, and fishing games on the 4999b platform.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in the 4999b Terms & Conditions.
• Regulatory compliance: Meeting our obligations under applicable laws, including record-keeping requirements, anti-money laundering (AML) checks, and responding to lawful requests from authorities.
• Customer support: Responding to your queries, complaints, and support requests via live chat, email, and WhatsApp in Bangladesh Standard Time (BST, UTC+6).
• Responsible gaming: Monitoring gameplay patterns to identify problem gambling indicators, enforcing self-exclusion elections, and applying deposit limits or cooling-off periods requested by players.
• Platform improvement: Analysing aggregated usage data to improve the 4999b platform, fix technical issues, and develop new features and games.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw consent at any time via your account settings.

4. Legal Basis for Processing

4999b processes personal data on one or more of the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing is required to perform the contract between you and 4999b — for example, to operate your account, process payments in BDT, and deliver gaming services.
• Legal obligation: Processing is required for 4999b to comply with applicable legal obligations, including identity verification, AML screening, and transaction reporting requirements.
• Legitimate interests: Processing is necessary for 4999b's legitimate business interests — such as fraud detection, platform security, and service analytics — provided those interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Disclosure

4999b does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients, strictly for the purposes outlined in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other BDT payment partners, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and screening for financial crime risk.
• Game content providers: Licensed game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised gameplay data required for game delivery and RNG certification.
• IT and infrastructure providers: Cloud hosting, security monitoring, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, courts, and regulatory bodies in Bangladesh or other relevant jurisdictions where we are required by law to disclose information.
• Professional advisers: Lawyers, auditors, and insurers who require access to data in the course of providing professional services to 4999b, subject to duties of confidentiality.

All third-party service providers engaged by 4999b are contractually required to implement appropriate technical and organisational security measures and to process personal data only on our documented instructions.

6. Cookies and Tracking Technologies

4999b uses cookies, pixel tags, and similar tracking technologies to operate and improve the platform. The types of cookies we use are:

• Essential cookies: Required for core platform functionality including session authentication, account security, and fraud prevention. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and last-visited game categories to personalise your experience on 4999b.
• Analytics cookies: Collect aggregated, anonymised data on how players use the 4999b platform — pages visited, session duration, error rates — to help us identify areas for improvement.
• Marketing cookies: Track the effectiveness of our promotional campaigns and, where you have consented, deliver relevant bonus offers based on your activity on the 4999b platform.

You can control the use of non-essential cookies through your browser's privacy settings. Disabling certain cookies may affect the functionality and performance of the 4999b platform. For further information on the specific cookies we deploy, please contact [email protected].

7. Data Security

4999b implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and the 4999b platform.
• AES-256 encryption for sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring that 4999b staff can access personal data only to the extent required by their specific job function.
• Regular security assessments, penetration testing, and vulnerability scanning of the 4999b platform infrastructure.
• Incident response procedures designed to detect, contain, and report personal data breaches within required timeframes.

8. Data Retention

4999b retains personal data for no longer than is necessary for the purpose for which it was collected, taking into account applicable legal retention requirements. Our standard retention periods are:

• Account and transaction records: Retained for a minimum of five (5) years following account closure, in compliance with AML and financial record-keeping obligations.
• Identity verification documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing preference records: Retained for the duration of the account and for two (2) years following account closure or withdrawal of consent.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to any individual.

When personal data is no longer required, 4999b will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Your Data Rights

As a data subject, you have the following rights in relation to the personal data 4999b holds about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: You may ask us to correct any personal data that is inaccurate or incomplete.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a machine-readable copy of your personal data.
• Right to object: You may object to processing based on legitimate interests or to direct marketing at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

4999b will respond to all data rights requests within thirty (30) days of receipt. In complex or high-volume cases, this period may be extended by a further sixty (60) days, with prior notification provided.

10. Children's Privacy

The 4999b platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on 4999b or that personal data belonging to a minor is being processed by us, please notify our support team at [email protected] without delay.

11. International Data Transfers

The 4999b platform serves players based in Bangladesh. Some of our third-party service providers — including cloud infrastructure, identity verification, and game content providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, 4999b ensures that appropriate safeguards are in place to provide a level of data protection equivalent to that applied within Bangladesh, including contractual data protection clauses with all relevant service providers.

12. Third-Party Links

The 4999b platform may from time to time contain references to third-party services, payment partners, or game providers. Any third-party websites or services accessed via the 4999b platform operate under their own independent privacy policies, for which 4999b bears no responsibility. We encourage you to review the privacy policies of any third-party services you use in connection with your 4999b account.

13. Updates to This Policy

4999b reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of the 4999b platform. Where changes are material, we will notify registered players via the platform or registered contact details before the changes take effect.

The "Last Updated" date at the top of this document reflects the most recent revision. Continued use of the 4999b platform following notification of a revised Policy constitutes your acknowledgement of the changes.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 4999b processes your personal data, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the 4999b platform
• WhatsApp: +880 1700 499900 (plain text — not a clickable link)
• Response Time: We aim to respond to all privacy-related enquiries within three (3) business days (Bangladesh Standard Time, UTC+6).